Purpose of the Statement: In order to clarify the legal boundaries of the cross-border e-commerce services of this platform and protect the legitimate rights and interests of users, in accordance with relevant laws and regulations at home and abroad, this statement is hereby issued, and you are deemed to have read, understood and agreed to all the contents of this statement when you use our services.

User registration and usage rules

Authenticity of registration information: Users are required to provide true, accurate, and complete personal or enterprise information when registering, and update it in a timely manner.

Account security responsibility: Remind users to properly keep account information, including username, password, etc., if the account is stolen or security issues occur due to the user's own reasons, the user shall bear the corresponding responsibility.

User Code of Conduct: Users are clearly prohibited from publishing false information, fraudulent information, illegal information, or information that infringes on the rights and interests of others on the platform, and must not engage in improper behaviors such as malicious evaluations and malicious complaints, and must not use the platform to engage in illegal activities such as pyramid schemes and illegal fundraising.

Goods and Services Specifications

Product quality responsibility: Explain that the goods on the platform meet the relevant quality, safety, hygiene and other standards or technical specifications of the place of origin, but there may be differences from our country's standards, and consumers need to bear the relevant risks. At the same time, it is emphasized that cross-border e-commerce enterprises assume the main responsibility for the quality and safety of goods, and the platform will urge enterprises to strengthen the prevention and control of quality and safety risks.

Product information disclosure: Merchants are required to truthfully describe product information, including name, specifications, origin, etc., to ensure the accuracy and completeness of the information.

Service content and changes: Clarify the service content provided by the platform to users, such as product display, transaction matching, payment and settlement, etc., and explain that the platform has the right to adjust, optimize or upgrade the service content according to the needs of business development, and notify users in advance.

Intellectual property protection

Platform Intellectual Property Statement: It is stated that all content of the platform, including text, pictures, trademarks, etc., is owned by the platform or legally authorized to be used, and users shall not use, copy, disseminate or modify it without the written permission of the platform.

User intellectual property protection: The intellectual property rights of the content posted by users on the platform belong to the user, but the user agrees to grant the platform the right to use it on the platform. If users find that their intellectual property rights have been infringed on the platform, the platform will take corresponding measures according to the actual situation.

Privacy Policy

Personal Information Collection and Use: Explain the purpose, method, and scope of the platform's collection of users' personal information, such as name, contact information, etc., and emphasize that the platform only uses this information for the purpose of providing services to users and will not use it for other illegal purposes.

Information security and confidentiality: The platform will take reasonable security measures to protect users' personal information, prevent information leakage, loss, or tampering, and promise not to disclose user information to third parties within the scope permitted by laws and regulations, unless the user's consent is obtained or there are circumstances stipulated by law.

disclaimer

Platform service disclaimer: The platform tries its best to ensure the normal operation and quality of the service, but does not make any express or implied guarantee for the accuracy, completeness, timeliness, etc. of the service./p>

Force majeure disclaimer: If the platform is unable to perform the agreement or provide services due to force majeure events, such as natural disasters, wars, etc., the platform shall not assume any responsibility, but shall notify users in a timely manner and take measures to mitigate the impact.

Exemption from third-party behavior: The platform will assist users in protecting their rights due to user losses caused by third-party actions, such as merchant fraud, logistics delays, etc., but will not assume direct or indirect responsibility.

AGRORA has made every effort to ensure the accuracy of the information provided on this website. However, this is a global web page that can be accessed in different regions to expand coverage and raise awareness about AGRORA. AGRORA is not responsible for the nature, standards or accuracy of the translations and for any type of inaccurate contextual meaning in the event of a mismatch between English and regional languages.

Dispute resolution

Negotiation and mediation: Encourage users to resolve disputes through friendly negotiations with the platform, and if negotiation fails, they can apply for mediation to the people's mediation committee where the platform is located.

Arbitration and litigation: If negotiation or mediation fails, both parties may choose to submit the dispute to the arbitration commission where the platform is located for arbitration or file a lawsuit with a people's court with jurisdiction.